How to Reset Your Password: NON-SSO users ONLY
Follow these steps to get back into your Trella Health account. If password reset isn't your issue, find your problem in the list below.
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Quick Answer Go to app.trellahealth.com, select Forgot your Password?, enter your email, then check your inbox for a 6-digit code to create a new password. This works for non-SSO users only. |
Before you start
These reset instructions are only for users not accessing via Single-Sign On (SSO). The login options are below:
- SSO: Corporate ID (Company email)
- Non-SSO: Company email and password
For Non-SSO users, follow the steps below. For SSO users, please reach out to support at support@trellahealth.com
Steps to reset your password
1. Go to app.trellahealth.com. This is the login page for all Trella Health products.
2. Select Forgot your Password? You'll find this link on the right side of the login screen.
3. Enter your email address, then select Reset my password. Use the same email you normally log in with.
4. Check your email for a 6-digit code. It arrives within a few minutes — check your spam folder if you don't see it.
- If you do not receive it, please check you Spam/Junk as well as your "Other" tab within your email
5. Enter the code and create a new password. You'll enter your new password twice to confirm it.
Your new password works across every Trella Health product, including Trella CRM Mobile, using the same email and password.
Common login issues
If resetting your password didn't solve the problem, find your situation below.
When I log in, the screen is either blank or spins.
- This often means you do not have code sets assigned to you, please reach out to your Administrator or submit a request to support@trellahealth.com or via the Live chat option via your "Support" bubble on this screen) and we will assign accordingly.
I don't know which email to use.
- Use your company email address. If you're not sure it's the right one, ask your company's Trella account administrator to confirm.
I'm new and don't have an account yet.
- Ask your company's Trella account administrator to set up your account and confirm your access.
I have access to the wrong state.
- Your account administrator can add access to additional states, as long as your company is contracted for them.
I need access to another line of business.
- Home Health, Hospice, Skilled Nursing, and HME/Infusion are each set up separately. Ask your account administrator to add the one you need.
I don't know who my account administrator is.
- Ask your manager, or submit a request to support@trellahealth.com or via the Live chat option via your "Support" bubble on this screen) and we'll track it down for you.
I can't see the Explore page in Insights.
- This means your account is set to the Focused Sales Rep role. Ask your account administrator for a higher level of access.
I use a password manager and it's not working.
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Update the saved password in your password manager whenever you change it in Trella, so the two stay in sync.
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Still stuck? If none of the above fixes it, submit a request to your Trella Health Support team and we'll take it from here. |