Overview
The Trella Health Support team is here to help you with account issues, technical problems, and pretty much anything else related to all modules in the Marketscape platform. Questions of product content or usage are welcome. We want to help you to get the most out of your use of all of our products.
In this article
Everything you need to know about how and when to make contact with the Trella Health Support team.
- Operating Hours
- How to make contact with Support
- Chat
Operating Hours
The Support team is at their desks and ready for action from 8:00 AM Central time through 5:00 PM Central time. Of course, you can submit e-mail requests at any time.
Trella Health Support is not available on national holidays.
How to make Contact with Support
Email
When you send an email to Support@TrellaHealth.com our ticketing system automatically creates a Support ticket. The Support team will review your ticket and get in touch.
Through the Trella Health Help Centers
If you are looking at any of the Trella Health Help Centers, there are a couple channels that will allow you to reach the Support team.
Submit a Request
At the top right of every page in the Trella Health Help Centers there is a link to "Submit a request. (See image.)
When you click the link, the following page will open:
Fill out the fields and click the "Submit" button.
This will open a Support ticket in the same way an email does.
Support Widget
At the bottom right of every page in the Help Centers there is a widget you can click on to get in touch with Support. There are two different modes for this tool.
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Alternatively, you can click on the "Live Chat" button to chat with a member of the Support team.
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Through the Marketscape Insights Resource Center
At the bottom right of every page in the Marketscape Insights modules, you will see a "?" Clicking on the "?" will open the Trella Health Resource Center. Although there are other options, if you click on the "Customer Support" button, you will find two options. If you sign up for Office hours, you will be able to ask your questions to one of our Customer Success managers. If you choose "Open Support Ticket," you will be taken to a form that you can fill out that will open a Support ticket. |
Chat
Chat is available through Marketscape CRM and Edge CRM. In either product you will see the following widget Click on the widget to open the interface shown in the image to the right. You can see that we added "ACE Process" in the search field. The widget provided articles from the Help Center that might include useful information. Alternatively, you can click on the "Live Chat" button to chat with a member of the Support team. |