How to Enroll in AutoPay
Follow these steps to set up automatic billing for your Trella Health account so invoices are paid on time, every time.
Quick Answer Open your invoicing email and select View and Pay Online. Enter your card or bank details on the secure page that opens — enrollment takes just a few minutes. |
Who needs to enroll
Trella Health requires AutoPay for all non-annual billing plans (monthly and quarterly). Everyone is welcome to enroll
Steps to enroll
1. Open your invoicing email. This is the email Trella Health sends you with your invoice details.
2. Select View and Pay Online. This green button takes you to your e-invoice landing page.
3. Enter your payment details. Add a debit or credit card, or your bank account information.
4. Submit your information. Your payment details are saved securely and used automatically for all future invoices.
What happens after you enroll
You'll still get a heads-up before every payment. Trella Health sends reminder emails 15 days and 5 days before each invoice's due date, so you have time to update your payment details if anything changes.
Frequently asked questions
Is my payment information secure?
Yes. Your card or bank details are encrypted and stored on a secure network. Trella Health staff never see your full account number.
Do I have to enroll if I'm on an annual plan?
No. AutoPay enrollment is only required for monthly and quarterly billing plans. But you can if you desire to!
Who do I contact with billing questions?
Email accounting@trellahealth.com and the team will help you out.