Overview

This article summarizes the account login process for users of Trella Health's products. In addition, we have included the process for resetting your password for every Trella Health product.

What URL do I use to log in?

Depending on the product, you will need to use one of three URLs to log in.

Trella Health Product - look for your product	Login URL - use this URL to log in	Notes
Marketscape Insights Marketscape Insights for Home Health Marketscape Insights for Hospice Marketscape Insights for Skilled Nursing	app.trellahealth.com	You can think of this as the "Universal" login URL
Marketscape Insights for HME/Infusion	app.trellahealth.com
Marketscape: CRM	If you only have access to Marketscape CRM crm.trellahealth.com/Log+In OR - if you have access to CRM and Marketscape Insights app.trellahealth.com	If you only have access to Marketscape CRM, talk to your Customer Success Manager. Check out the metrics in Marketscape Insights by viewing this webinar.
Mosaic	mosaic.trellahealth.com

Two exceptions you need to know. For most people, you should always use app.trellahealth.com.

Exception 1 - Users who only have access to Marketscape: CRM must use CRM.trellahealth.com
Exception 2 - Mosaic users will need to log in at mosaic.trellahealth.com.

A special Mosaic note. What you will see when you try to log in or reset your password is identical to Marketscape Insights users.

Summary of Login process

Follow the instructions for the product you want to log in to
Navigate to the correct URL	Marketscape Insights (Even with no Marketscape: CRM) Marketscape: CRM (if you have both) app.trellahealth.com	Mosaic Mosaic.trellahealth.com	Marketscape: CRM (If you only have CRM) crm.trellahealth.com/Log+In
	The login steps are identical for all three		Login to Marketscape:CRM has fewer steps, so some rows will be empty.
Enter your Email address The first time you navigate to this URL, you will have a single field to fill out. - Enter your email address into the "Email" field - Click on "Continue to Log in" For techy people, this step checks your email address to see if we should be connecting to your company server to confirm your login credentials with your company.			This step does not exist for Marketscape: CRM Login
Enter Email and Password This is where you will be able to enter your email address and your password. The email addresses are NOT Case sensitive. Once you have entered your email address and password, click on "Sign in" or "Log In To Marketscape CRM"
What if my password is wrong? If you put in the wrong password or mistype anything in the email address or password, you will receive the following errors: Troubleshoot: 1 - Try Again 2 - Click on Forgot your Password? and reset your password. (See below.) 3 - If you are new, it is possible your account was set up with a typo in your email address - send an email to Support@TrellaHealth.com
EULA	Once you log in for the first time you will need to agree to the End User License Agreement (EULA) and the Data Use Agreement (DUA) If you choose to not agree to these agreements, you will not gain the desired access.
After Login! Marketscape Insights AND Marketscape: CRM with Marketscape Insights You will be able to choose which product you want to use (The image to the right shows all options.) Just Marketscape: CRM - Look at the right column - you are in! Mosaic - Mosaic will open up			Marketscape: CRM will open and you can dig right in!

Success!

Dig in and get stuff done!

Didn't work?

Let's reset your password

How do I reset my password?

Follow the instructions to reset your password
Find your product to the right Use the instructions in that column	Marketscape Insights (Even with no Marketscape: CRM) Marketscape: CRM (if you have both)	Mosaic	Marketscape: CRM (If you only have CRM)
	The password reset steps are identical for all three		You will see the password reset procedure for Marketscape: CRM below
Click on "Forgot your Password?"
A new window will appear Enter your email address Then click on "Reset my password" or "Reset Password."
You will receive an email Either copy the six digit code OR Click on "Reset my Password."
Follow the Instructions In either case, the password requirements are listed. You will need to enter the same password twice.	Enter the six-digit code you copied Create a new password		Create a new password

If you reset your Marketscape: CRM password at app.trellahealth.com, it will change your password for use at CRM.trellahealth.com as well. Keep it simple - if you have access to Marketscape: CRM and Marketscape Insights, always use app.trellahealth.com and click on the CRM button

Resetting your password within the application

Marketscape: CRM

You can reset your password from within Marketscape: CRM.

Click on "My Profile"

Click on the "Change Password" button

The following content will open.

Enter your current password

Type a new password into each field

The password requirements are listed.

Marketscape Insights

You can reset your password from within Marketscape Insights.

At the top right of the screen, click on your name.

From the selection that drops down, click "Settings."

On the left, click on "Change Password."

You will now be able to enter your old password and a new password.

Click "Change" When you are finished.

Mobile Login for Marketscape: CRM

When you use the Marketscape: CRM mobile app, you will log in using the same email address and password as you use for the desktop version of Marketscape: CRM.

If you have trouble logging in, click on the link "Sign in with SSO" (As shown in the left screenshot, below) That link will take you to the log in interface in the right image.

Attempt to log in again, or, if that doesn't work, click on "Forgot your password?"

Some Tips

Saved passwords

If you use a program to save your passwords, make sure that you update any password changes in the software so your passwords match when you try to log in.

The power of App

As mentioned above, if you need to reset your password, and you reset it at app.trellahealth.com, your password will also be reset for CRM.trellahealth.com.

Problems

If you have tried resetting your password and just can't log in, send an email to Support@TrellaHealth.com.

Marketscape User Login

Overview

In this article

What URL do I use to log in?

Summary of Login process

Navigate to the correct URL

Enter your Email address

Enter Email and Password

What if my password is wrong?

EULA

After Login!